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Questions?Find answers in our list of Frequently Asked Questions or, if you need more help, email us. We will be glad to help you.
Is Euro Assistant Pro compatible with Mac OS X 10.5 Leopard? Yes, Euro Assistant Pro 2.6.9 is compatible with Mac OS X 10.5 Leopard.
Does Euro Assistant Pro run on Intel-based Macs? Euro Assistant Pro runs on Intel-based Macs thanks to Rosetta, but we are working on a completely revised Universal version that will run natively on Intel-based Macs and which we plan to release in spring 2008. If you want to be notified when we release this version, please send an email to with subject Euro Assistant Pro (no message text is required).
I can't update rates automatically using the exchange rates published by the Bank of Canada. If I click the Update button the Log column displays "server error 500" for all currencies. What's wrong? The Bank of Canada introduced several changes in its Daily Noon Rates CSV file that cause versions 2.6 to 2.6.8 to be unable to update rates automatically using the the Bank of Canada rates. To solve the problem, download and install Euro Assistant Pro 2.6.9.
I can't update rates automatically using the exchange rates published by the International Monetary Fund. If I click the Update button the Log column displays "server error 500" for all currencies. What's wrong? The International Monetary Fund site introduced a change that causes access to be denied when Euro Assistant Pro tries to retrieve the Representative Exchange Rates for Selected Currencies web page it parses to update rates automatically. We are working on a completely revised Euro Assistant Pro version that we plan to release in spring 2008 and which, among many new features, fixes the problem. If you want to be notified when we release this version, please send an email to with subject Euro Assistant Pro (no message text is required).
I can't update rates automatically. If I click the Update button Euro Assistant Pro displays "fxp.oanda.com unexpectedly dropped the connection". What's wrong? I can't update rates automatically. If I click the Update button the Log column displays "Updating ... euro exchange rate", but exchange rates and the Rates last updated field don't change. What's wrong? In June 2003 OANDA introduced changes in its Foreign Exchange Protocol (FXP) that make Euro Assistant Pro 2.5.3 or earlier unable to retrieve rates from the fxp.oanda.com server. In fact as soon as Euro Assistant Pro connects to fxp.oanda.com the server drops the connection. Since we couldn't obtain any information concerning the problem from OANDA, we decided to drop the use of FXP and make Euro Assistant Pro update rates automatically using the Daily euro foreign exchange reference rates published by the European Central Bank, the Daily Noon Rates published by the Bank of Canada and the Representative Exchange Rates for Selected Currencies published by the International Monetary Fund. To update rates automatically, download and install the latest Euro Assistant Pro version.
If I try to open Euro Assistant Pro an empty window is displayed and Euro Assistant Pro doesn't respond. What's wrong? An incompatibility with Mac OS X 10.2 or later causes Euro Assistant Pro 2.5.3 or earlier to open as an empty window and not to respond when the Update rates at startup option is checked. To solve the problem, download and install the latest Euro Assistant Pro version.
How do I add other currencies? To add a new currency, choose Currencies from the File menu to open the Currencies dialog. Click the Add button and open the Add Currency dialog. Enter the currency's name, ISO code and euro exchange rate, select a flag and rounding and click OK.
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