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Questions?

Find answers in our list of Frequently Asked Questions or, if you need more help, email us. We will be glad to help you.

	Is World Clock Deluxe compatible with Mac OS X 10.5 Leopard?
	Does World Clock Deluxe run on Intel-based Macs?
	Does World Clock Deluxe run on Windows?

	I would like World Clock Deluxe to open automatically at startup. What should I do?
	The Clocks palette doesn't appear at startup despite I've selected the Always show palette at startup checkbox. What can I do?
	Can I remove the World Clock Deluxe icon from the Dock?

	Does World Clock Deluxe support the 2008 South Australia, Victoria, ACT, New South Wales and Tasmania daylight-saving time changes?
	Does World Clock Deluxe support the 2007 United States and Canada daylight-saving time changes?
	My United States and Canadian clocks didn't switch to daylight-saving time on the second Sunday of March. What can I do?
	World Clock Deluxe displays wrong times. How can I reset them?
	World Clock Deluxe doesn't use the system time format. What's wrong?

	Can I remove the comma between city, time zone or alternate text and time in clocks?
	I can't display time zones while defining a new clock. What I am doing wrong?
	I would like to add a new city. Where can I find its weather station indicator, latitude, longitude, UTC offset and daylight-saving time information?

Is World Clock Deluxe compatible with Mac OS X 10.5 Leopard?

Yes, World Clock Deluxe 4.4.9 or later fully supports Mac OS X 10.5 Leopard.

To download latest World Clock Deluxe version, go to the World Clock Deluxe download page.

Does World Clock Deluxe run on Intel-based Macs?

Yes, World Clock Deluxe 4.3.1 or later is Universal Binary and runs natively on Intel-based Macs.

To download the latest World Clock Deluxe version, go to the World Clock Deluxe download page.

Does World Clock Deluxe run on Windows?

No, World Clock Deluxe does not run on Windows, but we have partnered with WR Consulting that develops ZoneTick World Time Zone Clock, an excellent world time software for Windows.

Together with WR Consulting we provide World Clock Bundle for Mac OS X and Windows to individaul users or organizations who need support for both operating systems. Several bundle options are available and can be purchased from our order page at Kagi.

To learn more about the bundle, please visit our World Clock Bundle for Mac OS X and Windows page.

I would like World Clock Deluxe to open automatically at startup. What should I do?

If you have version 4.1 or later, simply choose Preferences from the World Clock Deluxe menu, click the Advanced icon in the toolbar and select the Open World Clock Deluxe automatically checkbox.

If you have version 4.0.1 or earlier, open System Preferences and manually add the World Clock Deluxe application to your startup items.

To download the latest World Clock Deluxe version, go to the World Clock Deluxe download page.

The Clocks palette doesn't appear at startup despite I've selected the Always show palette at startup checkbox. What can I do?

The problem is most probably due to the fact that the World Clock Deluxe application is hidden after it is opened automatically.

On Mac OS X 10.5 and 10.4, open System Preferences and click Accounts. Select your account in the list, click the Login Items tab and make sure World Clock Deluxe's checkbox in the Hide column is deselected.

On Mac OS X 10.3, open System Preferences and click Accounts. Select your account in the list, click the Startup Items tab and make sure World Clock Deluxe's checkbox in the Hide column is deselected.

On Mac OS X 10.2, open System Preferences, click Login Items and make sure World Clock Deluxe's checkbox in the Hide column is deselected.

Can I remove the World Clock Deluxe icon from the Dock?

Yes, provided you have World Clock Deluxe 4.1 or later. Choose Preferences from the World Clock Deluxe menu, click the Advanced icon in the toolbar and select the Hide World Clock Deluxe icon in the Dock checkbox.

To download the latest World Clock Deluxe version, go to the World Clock Deluxe download page.

Does World Clock Deluxe support the 2008 South Australia, Victoria, ACT, New South Wales and Tasmania daylight-saving time changes?

Yes, World Clock Deluxe 4.5 or later supports the new 2008 South Australia, Victoria, ACT, New South Wales and Tasmania daylight-saving time rule (first Sunday in October to first Sunday in April).

To download the latest World Clock Deluxe version, go to the World Clock Deluxe download page.

Does World Clock Deluxe support the 2007 United States and Canada daylight-saving time changes?

Yes, World Clock Deluxe 4.4.7 or later supports the new United States and Canada daylight-saving time rule (second Sunday in March to first Sunday in November) which has also been adopted by Bahamas, Bermuda, Saint Pierre and Miquelon and Turks and Caicos Islands.

To download the latest World Clock Deluxe version, go to the World Clock Deluxe download page.

My United States and Canadian clocks didn't switch to daylight-saving time on the second Sunday of March. What can I do?

You are probably still using World Clock Deluxe 4.3.1 or earlier. Download and install the latest World Clock Deluxe version which will automatically update all United States and Canadian predefined cities in the World Clock Deluxe database.

If you added custom United States or Canadian cities, proceed as follows to quickly update their daylight-saving time information:

	Open the Cities & Time Zones pane, select a custom city in the list and click the Edit button.
	Click the DST Rules button in the bottom-left corner of the displayed dialog and open the DST Rules panel.
	Select North America - United States, Canada, Bahamas, Bermuda, Saint Pierre and Miquelon, Turks and Caicos Islands in the list and click the Apply Rule button.
	Click OK to close the dialog and confirm your change.
	Repeat the same procedure for your other custom cities.

World Clock Deluxe displays wrong times. How can I reset them?

Your problem is due to the fact that your computer's time zone is incorrectly set. Open System Preferences and click the Date & Time icon. Click the Time Zone tab, click your part of the world on the map and choose your closest city in the pop-up menu. If you don't use a network time server to automatically set the date and time, click the Date & Time tab and adjust your computer's clock.

World Clock Deluxe doesn't use the system time format. What's wrong?

If you have Mac OS X 10.4 or later and your clocks don't use the system time format despite you have set them to use the System Setting format, you should make sure you have thoroughly customized times in the International pane of System Preferences.

Open System Preferences and click International. Click the Formats tab and then the Customize button in the Times section to display the time format customization dialog. Select Medium in the Show pop-up menu, edit the medium time format so that it is consistent with the short format and click OK.

Can I remove the comma between city, time zone or alternate text and time in clocks?

You can remove the comma using the Terminal application which is located in the Utilities folder in the Mac OS X Applications folder.

First of all, make sure you have World Clock Deluxe 4.4 or later. If the World Clock Deluxe application is running, quit it. Then open the Terminal application, type (or copy and paste) this command and press Return:

defaults write com.mabasoft.WorldClockDeluxe4 ClockSeparator -string " "

You can also replace the comma with any other custom separator string. If you wish to switch back to the default clock separator, simply type the command:

defaults write com.mabasoft.WorldClockDeluxe4 ClockSeparator -string ", "

and press Return.

I can't display time zones while defining a new clock. What I am doing wrong?

To display time zones and world times (UTC, Internet Time) in the list, move the mouse pointer over the column headings, so that the word City highlights and a small white pop-up arrow appears. Click City in the column heading and select Time Zone in the displayed pop-up menu.

I would like to add a new city. Where can I find its weather station indicator, latitude, longitude, UTC offset, time zone abbreviation and daylight-saving time information?

You can lookup weather station indicators, geographical coordinates, offsets from UTC, time zone abbreviations and daylight-saving time information choosing Lookup Weather Station Indicator, Lookup Latitude & Longitude and Lookup UTC Offset & DST from the Help menu.

To find (and quickly set) daylight-saving time information while you are defining a new city, you can also click the DST Rules button in the bottom-left corner of the dialog and display the DST Rules panel.