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World Clock Deluxe
Frequently Asked Questions

Registration

  • I have lost my registration code. Can you email it to me?

    Sure! Contact us at and we will email you a copy of your World Clock Deluxe registration letter.

  • I purchased World Clock Deluxe. Where is my registration code?

    After having completed your purchase, usually within a few minutes, you should have received two emails from <mailer@fastspring.com>. The “Your Order Receipt” email is an invoice and contains your billing information, while the “Your Production Information” email contains your registration code.

    If you didn’t receive these emails, please check your spam folder or contact us at .

  • World Clock Deluxe 4 doesn’t accept my registration code. What am I doing wrong?

    Your registration code consists of both serial number and user name. Please be sure to type both your serial number and user name exactly as they appear in our order confirmation page or email (you can use Copy and Paste to prevent typing errors).

    Note that if you are upgrading to World Clock Deluxe 4 after a clean installation, you must type your World Clock Deluxe 3 registration code before you can enter your upgrade code. If you can’t find your old registration code, please contact us at and we will email you a copy of your World Clock Deluxe 3 registration letter.

  • Is upgrade from World Clock Deluxe 3 to World Clock Deluxe 4 free?

    No, World Clock Deluxe 4 is a paid upgrade from World Clock Deluxe 3. To purchase the upgrade, visit our online store.

  • I have a World Clock Deluxe single license. Can I use World Clock Deluxe on more than one computer?

    A single license allows you to install and use World Clock Deluxe on a single computer if the computer is used by multiple persons, or on up to three computers, provided you are the only user of all the computers.

  • I have a World Clock Deluxe 4 single license. Can I upgrade it to a family license?

    Yes, you can upgrade your World Clock Deluxe 4 single license to a family license. Please contact us at , include your World Clock Deluxe 4 registration code in your message, and we will email you how you can purchase the upgrade.

  • Can I still purchase a World Clock Deluxe 3 license?

    Yes, you can purchase a World Clock Deluxe 3 single license on this page.

Compatibility

  • Is World Clock Deluxe compatible with macOS 15 Sequoia?

    Yes, World Clock Deluxe 4.19.2 or later is fully compatible with macOS 15 Sequoia. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 14 Sonoma?

    Yes, World Clock Deluxe 4.19.1 or later is fully compatible with macOS 14 Sonoma. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 13 Ventura?

    Yes, World Clock Deluxe 4.19 or later is fully compatible with macOS 13 Ventura. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 12 Monterey?

    Yes, World Clock Deluxe 4.18 or later is fully compatible with macOS 12 Monterey. You can download World Clock Deluxe on this page.

  • Does World Clock Deluxe run natively on Apple Silicon Macs?

    Yes, World Clock Deluxe 4.17.1 or later is Universal and runs natively on both Apple Silicon and Intel-based Macs. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 11 Big Sur?

    Yes, World Clock Deluxe 4.17 or later is fully compatible with macOS 11 Big Sur. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 10.15 Catalina?

    Yes, World Clock Deluxe 4.16.2 or later is fully compatible with macOS 10.15 Catalina. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 10.14 Mojave?

    Yes, World Clock Deluxe 4.16.1 or later is fully compatible with macOS 10.14 Mojave. You can download World Clock Deluxe on this page.

  • Does World Clock Deluxe support Dark Mode?

    Yes, World Clock Deluxe 4.16 or later supports Dark Mode. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 10.13 High Sierra?

    Yes, World Clock Deluxe 4.16.1 or later is fully compatible with macOS 10.13 High Sierra. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 10.12 Sierra?

    Yes, World Clock Deluxe 4.15.3 or later is fully compatible with macOS 10.12 Sierra. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 10.11 El Capitan?

    Yes, World Clock Deluxe 4.15.1 or later is fully compatible with macOS 10.11 El Capitan. You can download World Clock Deluxe on this page.

  • Is World Clock Deluxe compatible with macOS 10.10 Yosemite?

    World Clock Deluxe 4.15.4 is the latest version running on macOS 10.10 Yosemite. You can download World Clock Deluxe 4.15.4 on this page.

  • Is World Clock Deluxe compatible with macOS 10.9 Mavericks?

    World Clock Deluxe 4.15.4 is the latest version running on macOS 10.10 Yosemite. You can download World Clock Deluxe 4.15.4 on this page.

  • Is World Clock Deluxe compatible with macOS 10.8 Mountain Lion?

    World Clock Deluxe 4.15.4 is the latest version running on macOS 10.10 Yosemite. You can download World Clock Deluxe 4.15.4 on this page.

  • Is World Clock Deluxe compatible with macOS 10.7 Lion?

    World Clock Deluxe 4.15.4 is the latest version running on macOS 10.10 Yosemite. You can download World Clock Deluxe 4.15.4 on this page.

  • Is World Clock Deluxe compatible with macOS 10.6 Snow Leopard?

    World Clock Deluxe 4.15.4 is the latest version running on macOS 10.10 Yosemite. You can download World Clock Deluxe 4.15.4 on this page.

Technical Questions

  • The Clocks palette doesn’t appear at startup despite the “Always show palette at startup” option is selected. What can I do?

    On macOS 12 or earlier, World Clock Deluxe may be hidden after it is opened automatically. Open System Preferences and click Users & Groups. Select your account in the list, click the Login Items tab, and make sure that the World Clock Deluxe checkbox in the Hide column is deselected.

  • Can I remove the World Clock Deluxe icon from the Dock?

    Yes, you can. On macOS 13, choose World Clock Deluxe > Settings. On macOS 12 or earlier, choose World Clock Deluxe > Preferences. Then click Advanced and select the “Hide World Clock Deluxe icon in the Dock” option.

  • World Clock Deluxe crashes at launch after hiding the icon in the Dock. What can I do?

    World Clock Deluxe 4.16.1 or later solves this incompatibility with macOS 10.13.6 or later. You can download World Clock Deluxe on this page.

  • World Clock Deluxe displays wrong times. How can I reset them?

    Your problem may be due to the fact that your computer’s time zone is incorrectly set.

    On macOS 13, open System Settings, click General, then click Date & Time. Type your city in the “Closest city” text field and press Return. If your city is not available, type a city in your time zone, then choose your closest city from the pull-down menu. If you don’t use a network time server to automatically set the date and time, adjust your computer’s time.

    On macOS 12 or earlier, open System Preferences, click Date & Time, then click the lock icon to make changes. Click the Time Zone tab, click your location on the map, click the Closest City pull-down menu, then choose the city closest to your location. If you don’t use a network time server to automatically set the date and time, click the Date & Time tab and adjust your computer’s time.

    If your computer’s time zone and clock are both correct but some of your clocks display wrong times, you should check each of them and, if they are showing an alternate text, verify that the associated city is correct. Open the Clocks pane and double-click clocks in the list. If their “Alternate text” field isn’t empty, make sure that the city selected in the list is correct.

  • World Clock Deluxe doesn’t use the system time format. What’s wrong?

    On macOS 12 or earlier, if clocks don’t use the system time format despite you have set them to use the “System Setting” format, you should make sure you have thoroughly customized times in the Language & Region (or Language & Text) pane of System Preferences.

    On macOS 10.9 Mavericks or later, open System Preferences, then click Language & Region. Click the Advanced button, then the Times tab. Edit the Medium time format so that it is consistent with the Short format.

    On macOS 10.8 Mountain Lion, open System Preferences, then click Language & Text. Click the Region tab, then the Customize button in the Times section. Edit the Medium time format so that it is consistent with the Short format.

    On macOS 10.7 Lion and 10.6 Snow Leopard, open System Preferences, then click Language & Text. Click the Formats tab, then the Customize button in the Times section. Edit the Medium time format so that it is consistent with the Short format.

  • Why are some clocks marked with an asterisk (*) in menus?

    If you are showing daylight-saving time transitions in the Clocks palette pop-up menu, in the Dock icon menu, or in the World Clock Deluxe status menu, clocks that are about to switch to daylight-saving or standard time will be marked with an asterisk (*).

    Marked clocks will switch to daylight-saving or standard time within a week. To view when the transition will exactly occur, use the DST Transitions submenu.

  • How can I show GMT or UTC?

    Choose View > Clocks, click the Add (+) button at the bottom of the list, and choose New Clock.

    To display time zones in the list, move the mouse pointer over the column headers, so that the word City highlights and a small white pop-up arrow appears. Click City in the column header and choose Time Zone from the pop-up menu.

    Select Greenwich Mean Time or Coordinated Universal Time in the list, specify a format, and click OK.

  • I can’t display time zones while defining a new clock. What I am doing wrong?

    To display time zones and world times (GMT, UTC) in the list, move the mouse pointer over the column headers, so that the word City highlights and a small white pop-up arrow appears. Click City in the column header and choose Time Zone from the pop-up menu.

  • I can’t display time zones in the Time Converter. What I am doing wrong?

    To display time zones and world times (GMT, UTC) in the list, move the mouse pointer over the column headers, so that the word City highlights and a small white pop-up arrow appears. Click City in the column header and choose Time Zone from the pop-up menu.

  • Can I remove the comma between city, time zone or alternate text and time in clocks?

    You can remove the comma using the Terminal application, which is located in the Utilities folder in your Applications folder.

    Quit World Clock Deluxe if it is running. Then open Terminal, type (or copy and paste) this command, and press Return:

    defaults write com.mabasoft.WorldClockDeluxe4 ClockSeparator -string " "

    You can also replace the comma with any other custom separator string. If you want to switch back to the default clock separator, simply type the command:

    defaults delete com.mabasoft.WorldClockDeluxe4 ClockSeparator

    and press Return.

  • I would like to add a new city. Where can I find its weather station indicator, latitude, longitude, UTC offset, time zone abbreviation, and daylight-saving time information?

    You can look up weather station indicators, geographical coordinates, offsets from UTC, time zone abbreviations, and daylight-saving time information by choosing Help > Look Up Weather Station Indicator, Help > Look Up Latitude & Longitude, and Help > Look Up UTC Offset & DST.

    To find (and quickly set) daylight-saving time information while you are defining a new city, you can also click the DST Rules button in the bottom-left corner of the dialog and display the DST Rules panel.

  • On macOS 10.12 Sierra or later, how can I change the position of the World Clock Deluxe status menu?

    On macOS 10.12 Sierra or later, you can reorder all your status menus. To reposition the World Clock Deluxe status menu, Command-click its icon or clock and drag it.

  • On macOS 10.7 Lion, I can’t display World Clock Deluxe in the menu bar. What’s wrong?

    macOS 10.7.2 solved this incompatibility between full-screen applications and status menus. To show World Clock Deluxe in the menu bar, please upgrade your Mac to the latest Lion version.

  • On macOS 10.7 Lion, I can’t click the desktop-level Clocks palette. What’s wrong?

    World Clock Deluxe 4.7.7 solved this incompatibility of the desktop-level palette with macOS 10.7 Lion. You can download World Clock Deluxe 4.15.4, the latest version running on macOS 10.7 Lion, on this page.

  • On macOS 10.6 Snow Leopard, I can’t display clocks in the Dock menu. What I am doing wrong?

    On macOS 10.6 Snow Leopard, you have to Control-click the World Clock Deluxe icon in the Dock to view clocks.